May 28, 2013 - CS 201: Business Operations Innovation Driven by Business Intelligence & Big Data, RICHARD HUNTSINGER, Ovalpath Inc / Haas School of Business, University of California - Berkeley
Date: May 28, 2013
Time: 04:15 PM
Location: 3400 Boelter Hall
Business Operations Innovation Driven by Business Intelligence & Big Data
Ovalpath Inc – Haas School of Business, University of California - Berkeley
Business operations in large, complex organizations are dependent on business intelligence and big data to enable fact-based management decisions around how to make transformational or even incremental improvements. Often though, management resorts to unreliable heuristics to guide multi-million dollar business operations improvement projects because existing technologies are tuned for transaction processing and market analysis, and are not well-suited to business operations. Opportunities abound for tech-savvy entrepreneurs with innovative solutions to fully utilize companies’ data specifically to improve their business operations. This talk surveys several large-scale business operations improvement projects at Fortune 500 companies, spanning life-critical medical devices, consumer electronics online sales and technical support, telecommunications mergers, computer security services, computer product marketing, and nuclear power plant operations. Each of these projects encountered challenges in utilizing company data to improve business operations - some problems were solved through technical innovation, others remain outstanding. Ovalpath, in particular, is now improving nuclear power plant operations at Exelon Power Generation, transforming paper-based processes to automated data capture and workflow by leveraging recent advances in mobile and data integration technologies. Ovalpath’s technology innovations have recently been nominated for the Nuclear Energy Institute TIP award for best new industry practice of the year.
Richard Huntsinger is a Fortune 500 operations executive, entrepreneur, management consultant, and business professor with broad international experience leading high-tech product development and customer operations – with special focus on transforming operations to large scale production through quality processes, IT systems, and outsourcing. Richard now serves as Vice President, Customer Operations at Ovalpath where he leads product management, customer implementations, and customer service to automate mobile field operations at Exelon and other nuclear power generation companies. Previously, Richard led operational excellence initiatives for consulting clients like Cisco, Hewlett-Packard, Hitachi, AT&T, Bank of America, and US Department of Energy, and held executive positions at Hewlett-Packard and Symantec where he led business planning, call center operations, online operations, data center operations, and revenue-generation programs. Earlier, Richard led product development and market introduction of business intelligence software, computer hardware, and medical devices at various companies. Richard is on the faculty of the Haas School of Business, University of California-Berkeley where he lectures on international business and management science. He earned his MBA from the University of California-Berkeley and Columbia University. He is certified ASQ Six Sigma Black Belt and PMI Project Management Professional.
Hosted by Prof Stott Parker
REFRESHMENTS at 3:45 pm, SPEAKER at 4:15 pm
TUESDAY, MAY 28, 2013
PLACE: 3400 BOELTER HALL
TIME: 4:15 – 5:45 PM